Claim Rep, Inside Property
Solid reputation, passionate people and endless opportunities.
Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees.
You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
SUMMARY: Handle 1st party Personal Insurance and Business Insurance property claims.
The largest segment of inside claims involves personal property and business personal property related to crime or disappearance causes of loss.
In addition, there are a wide variety of other causes of loss that may be handled.
Claims may also involve lower severity building damage losses.
The majority of claims will have financial exposure of less than $5,000, but can involve higher exposure depending on loss type and nature of the damaged property.
Occasionally handles claims with additional complexities related to unique coverage and/or damage issues.
PRIMARY DUTIES: Handle 1st party PI and BI Property claims of low to moderate severity and complexity as assigned.
Investigate and evaluate all relevant facts to determine coverage, damages and liability of first-party property claims under a variety of policies.
Review and analyze policy conditions, provisions, exclusions and endorsements pertinent to a variety of property losses.
Obtain and analyze leases, contracts, by-laws and other relevant documents which may have an impact on the adjustment of losses.
Establish timely and accurate claim and expense reserves.
Determine settlement amounts based on independent judgment, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles.
Negotiate and convey claim settlements within authority limits to insureds.
Write denial letters, Reservation of Rights and other complex correspondence to insureds.
Control damages through proper usage of cost containment tools.
Meet all quality standards and expectations per Best Practices.
Maintain an effective diary system and document claim file activities in accordance with established procedures.
Manage file inventory to ensure timely resolution of cases.
Handle files in compliance with state regulations, where applicable.
Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers.
Identify and refer claims with MCU exposure to the supervisor.
Identify and refer claims that may have valued added by an outside field inspection.
Determine cases that may have fraud potential and to refer claims to Special Investigations Unit.
Identify potential for subrogation and refer appropriate claims to the Subro Unit.
Perform any other duties as required.
Occasional Catastrophe Duty, including other offices and states may be required.
EDUCATION/COURSE OF STUDY: College Degree or equivalent business experience OTHER: Adjusters license (where applicable) Strong verbal and written communications skills Customer service orientation; empathy Demonstrated ownership attitude and customer centric response to all assigned tasks Solid analytical and decision making skills Math skills Working knowledge of Excel and Word Excellent negotiation skills Hardware and software skills to utilize and leverage claim and estimating technology Travelers is an equal opportunity employer.
We actively promote a drug-free workplace.
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