Contact Center Supervisor - Professional Environment - Texas

This contact center supervisor Position Features:

professional environment

competitive salary & benefits

commission/bonus program

Great Pay to $45K

Supervises assigned team of telemarketing agents in order to achieve performance and key objectives. Conducts in-depth monitoring and provides feedback to assigned team of telemarketing agents in accordance with quality assurance specifications. Conducts coaching and development sessions daily, weekly and monthly to meet monitoring goals. Designs, coordinates and implements motivational programs to achieve company productivity goals. Reviews daily production statistics for all telemarketing agents assigned to individual team. Maintain performance records for assigned team of telemarketing

agents. Identify and implement disciplinary action as appropriate based on company policy/procedure. Compile and analyze statistical reports on team production to determine and track employee performance. Ensure that all team payroll data is accurate and submitted in a timely manner. Enforce all company policies. Perform necessary duties as assigned by management. We are an equal employment opportunity employer.

Job type: Full Time



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